Refund policy
Effective Date: October 5, 2026
Last Updated: October 5, 2026
At BlackLeatherClub (operated by Creative Mart LLC), customer satisfaction is important to us. If you need to exchange an item for a different size or color, or if you are not completely satisfied with your purchase, we offer a simple and transparent return and exchange process.
30-Day Return and Refund Policy Window
You have 30 calendar days from the date of delivery to request an exchange or a return.
The delivery date is determined by the official carrier tracking timestamp.
Exchanges (Size, Color, or Style)
We happily accept exchanges if you need a different size, color, or alternative style.
Eligibility: Items submitted for exchange must be unworn, unwashed, unused, and in original condition with all tags attached.
Exchange Shipping Costs:
If the exchange is due to a sizing issue or customer preference, the customer covers the return shipping to our facility, and we ship the replacement item back to you.
If the item received was defective, damaged, or incorrect, BlackLeatherClub covers all exchange shipping fees.
How to Request an Exchange: Email us at info@blackleatherclub.com with your Order Number and the size/color you would like to receive. Our support team will issue a Return Merchandise Authorization (RMA) and instructions.
Return & Refund Conditions
If you prefer a full refund instead of an exchange:
Item Condition: Items must be in original unworn condition with tags and packaging intact.
Restocking Fees: We do NOT charge any restocking fees on returns or exchanges.
Return Shipping: Customers pay for return shipping for change-of-mind returns. We cover return shipping for defective or damaged items.
Step-by-Step Process
Contact Us: Send an email to info@blackleatherclub.com with your Order Number and state whether you want an Exchange or a Refund.
Get Authorization: We will review and send your return/exchange authorization along with the return address within 24 business hours.
Pack & Ship: Securely pack the item with tags attached and drop it off with your chosen trackable carrier.
Resolution: Upon arrival and inspection (2–3 business days):
For Exchanges: Once your returned item is received, your replacement item will be dispatched within 2 business days with a new tracking number.
For Refunds: Your refund will be credited back to your original payment method within 5 business days.
Order Cancellations
Order cancellation requests can be made within 2 hours of placement by emailing info@blackleatherclub.com or calling +1 469-353-4586.
Official Contact & Return Address
- Display Name: BlackLeatherClub
- Operated by: Creative Mart LLC
- Physical & Return Address: 770 Eiffel Dr, Plano, TX 75023, United States
- Customer Support Email: info@blackleatherclub.com
- Customer Support Phone: +1 469-353-4586
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)